Question 1

How does a Remote Online Notarization Work (RON)

Accepted Answer

Schedule an appointment online to get your documents notarized. Upload unsigned copy of your document securely for review of notarial wording and act. Make your non-refundable platform ID verification payment securely online when invoiced. Successfully pass identity verification. Connect to online notary over live video from any device at your scheduled appointment time. Pay remaining invoice if applicable. Executed, notarized document is emailed immediately after completion to email address provided.

Question 2

Do I qualify for remote notarization?

Accepted Answer

If you can answer “Yes” to the following questions, then you qualify for remote notarization and can complete the required ID verification:   Are you 18 years of age or older? Do you have a social security number? Do you have a US driver’s license or a state ID? Do you have at least five (5) years of US credit history? Are you a US citizen? YOU MUST BE A US CITIZEN Do you have a US mobile phone number? NON US Phone numbers and passports can be used as an alternative.

Question 3

What do I need to download?

Accepted Answer

You will not need to download anything.

Question 4

What do I need to connect to an online notary?

Accepted Answer

Laptop, desktop or mobile device. Chrome, Firefox or Safari (version 11 or higher) browser. A camera and microphone on the device that is accessible by the browser. Permission for the browser to access the camera and microphone. Each signer MUST have their own device and unique email address. US phone number with text message capabilities. High speed Internet access.

Question 5

How do you verify my identification?

Accepted Answer

Knowledge Based Authentication (KSA) is used for identification confirmation. This is a state requirement because the notary cannot hold, bend, and inspect a physical copy of the signer’s identification. You have probably encountered KSA before. KSA requires that five security questions can be generated based on history found using social security number, credit report, and state-issued ID.

For example, you may be asked past addresses or the amount of your car payment. A minimum of five questions must be generated. Generally, five years of credit history are required to meet this threshold. If your credit reports are frozen or locked for any reason, KSA will not function. Four out of five questions must be answered correctly within two minutes. Two attempts can be made within 24 hours.

For KSA to work, you must:
-be a U.S. Citizen
-have a social security number
-have a U.S. mobile phone number
-have an e-mail that is NOT a Yahoo or Hotmail address
-hold a driver’s license or other state-issued ID (Passport will NOT work)
PHOTO ID

You must take a photo of your ID during the process. It must be straight on, not an angle. No flash, in good lighting, and the photo must be clear.

Question 6

What happens after I pass the ID verification?

Accepted Answer

Our online notarization appointment can move forward. You will receive a link in your e-mail to follow at your appointment time. During your session, we will each turn on our microphones and webcams to see and speak with each other over the signing platform. The notary will ask to view your ID, ask you to state your name, and ask you a few questions to determine that you are able and willing to sign your document.

Your online notary will then apply her digital certificate signature and electronic stamp to complete your notarization. The webcam connection ends immediately once the notarization is complete. You instantly receive an e-mail with the completed document.

Question 7

Can I do it on my phone

Accepted Answer

It is not recommended. A computer or laptop will probably save you time and provide a smoother experience. The speed and reliability of your connection really matters.

Audio and video is uploading and downloading as you review and sign documents. That’s a lot of data! Receiving a simple text could be the tipping point that disrupts your transmission over the signing platform. Then the signing platform will drop everyone and you will have to start all over.

That said, several customers have successfully signed using only a smartphone. The best results were with Chrome as the default browser on the phone.

Question 8

Two of us need to sign. Can we sign together?

Accepted Answer

If multiple people are signing remotely, you must have a separate e-mail and device for each signer. Couples, including married couples, cannot share a webcam nor microphone.

Each signer must have an individual computer or device, working audio, a microphone, and webcam. The browser on your device is important. Chrome, Firefox, and Safari will work. Linux, Internet Explorer, or Opera will not work. Chrome works best!

Question 9

My webcam is not working, but I can hear. What's the problem?"

Accepted Answer

If your webcam is "attached" to another program, like Zoom or Facebook Messenger, you will need to "release" it in your settings so the signing platform can access the webcam to use during our session.

Question 10

My internet is pretty good. How good does it have to be?

Accepted Answer

Internet speeds must be 3 mbps and reliable. A cell phone receiving e-mails and texts during signing session will likely drop as the connection is not steady/reliable. A computer or laptop will offer the smoothest experience as you sign.

Question 11

Do's and Don'ts of remote Notarization

Accepted Answer

The Notary Public cannot provide legal advice or assistance with completing the document. Contact the drafter or requester of the document.   Do Not sign the document until you are in the presence of the Notary.   Complete the document in its entirety before uploading and fill in all necessary blanks on the document, but Do Not sign the document.   The Signer(s) of the document must be physically present via audio video and of sound mind.   Signer(s) must present acceptable unexpired identification.   Signer(s) must be able to communicate with the Notary directly and CAN NOT use a translator or be guided by a third party.

Question 12

How can you review my document?

Accepted Answer

Prior to your scheduled appointment, upload your document to ensure proper notarial wording is in place and to also prepare the document for electronic signing. If you do not have an appointment and just want your document reviewed, upload and send an email to infobdonotary.com with the name of your file.

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